2. Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
2.1 the returns or exchanges policy applies;
2.2 the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;
2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and
2.4 a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to the supplier through free pick up from us at the delivery address within a limited period specified by the supplier.
3. You agree and accept that merchandise accepted for returns are only eligible for refund in the form of Cash Coupon (Refund) carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded Cash Coupon (Refund) in the amount paid at the time of purchase for that item. If you have used Cash Coupon(Refund) on the purchase, the accumulated Cash Coupon (Refund) will be deducted from your user account. You agree and accept that all Cash Coupon (Refund) will be cancelled when your user account is terminated.
4. You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
5. You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.